Privacy Policy

Last Updated: January 2025

This Privacy Policy describes how Orbitel (“we”, “our”, “us”), operated by Aptech Services Private Limited, collects, uses, stores, and protects personal information when you access or use our website, platform, APIs, and CPaaS services.

1. Information We Collect

We may collect the following types of information:

• Business contact details (name, email, phone number, company name)
• Account and onboarding information
• Communication metadata (timestamps, delivery status, routing logs)
• Website usage data (IP address, browser type, device information)

2. How We Use Your Information

Information collected by Orbitel is used strictly for legitimate business purposes, including:

• Providing and operating CPaaS services
• Customer onboarding, support, and account management
• Compliance with telecom and regulatory requirements
• Improving platform performance and security

3. Messaging Content & User Responsibility

Orbitel acts as a communication platform provider and does not access, modify, or control the content transmitted by customers. Customers remain fully responsible for obtaining end-user consent and ensuring lawful use of messaging services.

4. WhatsApp, SMS & Telecom Compliance

Users must comply with applicable telecom regulations, TRAI guidelines, WhatsApp Business policies, and carrier rules. Orbitel may suspend services if violations or abuse are detected.

5. Data Sharing & Disclosure

Orbitel does not sell personal data. Information may be shared only with:

• Telecom operators and delivery partners (for message routing)
• Technology providers supporting service delivery
• Government or regulatory authorities when legally required

6. Data Security

We implement industry-standard technical and organizational measures to protect personal data against unauthorized access, misuse, alteration, or disclosure. However, no digital transmission is completely secure.

7. Data Retention

Personal data is retained only for as long as necessary to fulfill operational, contractual, or legal obligations, after which it is securely deleted or anonymized.

8. Cookies & Tracking

Orbitel may use cookies or similar technologies to improve website functionality, analyze traffic, and enhance user experience. You may disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. Orbitel is not responsible for the privacy practices or content of such external websites.

10. Your Rights

Depending on applicable laws, you may have the right to access, correct, or request deletion of your personal information by contacting us.

11. Children’s Privacy

Orbitel services are intended for business use only and are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors.

12. Changes to This Policy

Orbitel may update this Privacy Policy periodically. Continued use of our services after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: business@orbitel.in
Phone: +91 91059 59065